Helpdesk Guide: Triage - ODSP/OW User Account Requests

A user account change request involves the client such as ODSP/OW or OCCMS asking for an update to the users to include/accommodate a new or moved staff member.

First determine the appropriate region. ODSP uses one site: https://odsp.nimble.ca/

OW uses many sites, with each region having their own that you will need to login to to make changes. Here is an examples:

OW-Peel: https://ow-peel.nimble.ca/

OCCMS is only Peterborough at the moment: https://occms-peterborough.nimble.ca/

Action: First check to see if the stated user(s) already exist in the system through a search. If they do then inspect them for any irregularities and make changes if necessary. If they don't create them, using a placeholder password which you then send to the client (while making changing the password mandatory on login). Make sure that you check to see if they use Two-Factor Authentication and enable it if other users do. Enable Email Confirmed. Next assign the user the proper role. If they are requesting Administrator access you MUST confirm it's a legit request with Dino Perez or Leo Kwan, since we can't grant these rights to just anybody. Following this, confirm with the client that they now have access.