The CRA desk is normally managed by Nicole. If you get a ticket regarding an issue the CRA is having first assess whether it is a Bug or a Task. The latter includes change requests, which are relevant when it comes to billing.
It will usually contain the following information:
Add to title: DMP0517
Add to Tags: N.T.CRA & CRA
Add to priority: (2) Medium priority
Add to description: DMP0517 (2) Medium priority
Error: XXXX
Action: Take the ticket under your name, classified as CRA Support. Change the status to "Create Bug on Azure Dev Ops" or "Create Task on Azure Dev Ops". This notifies the developers of what they need to do. Monitor Azure Dev Ops occasionally by typing in the Ticket # checking to see if the task has been closed and completed. If Closed, you can close the ticket on Zoho as well. You may also Close the ticket on Zoho as requested by Nicole.
Optional: If a ticket is difficult and remains open on the developer side for a long time (greater than two weeks) I will use the "Create Bug on Azure Dev Ops (Updated)" status to show I've checked it and will continue to monitor.
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